PawPath Support

Help with walks, photos, your account, and PawPath Unlimited.

Need help? Email hello@pawpath.pet. Include your iPhone model, iOS version, app build number, and a short description. Please leave out exact routes, private notes, and account tokens.

How do I start a walk?

Add a dog, open the Walk tab, choose who is joining, and tap Start Walk. Allow location access to record the route, distance, and pace. You can pause and finish from the walk screen.

Where are my dogs and walks saved?

PawPath saves them on your iPhone first so walks can work offline. When you sign in with Apple on a supported iPhone, your dogs, walks, routes, and selected photos sync privately through your PawPath account.

How do I add walk photos?

Open a finished walk in History and choose Walk photos. You can add up to 20 pictures. PawPath keeps your originals in Photos and removes GPS metadata from the copies it syncs.

How do Apple Watch walks sync?

The Watch can record a walk and transfer the finished walk to its paired iPhone. The iPhone then saves and syncs it through PawPath when signed in and online.

How do I restore or manage a purchase?

Open Settings → PawPath Unlimited → Membership to see plans and Restore purchases. Use the Apple Account that made the purchase. To cancel or change a subscription, use Manage subscription in PawPath Settings or Apple’s subscription settings. Deleting the app or your PawPath account does not cancel App Store billing.

How do I delete my account or request my data?

In PawPath Settings, use Export my data for an export, or Delete Account and All Data to start account deletion. For access, correction, or other privacy requests, email privacy@zebralabs.org. Read the privacy policy for details about retention.